FREQUENTLY ASKED QUESTIONS

We offer convenient and secure payment options for our customers. You can complete your purchase using a debit or credit card using Wix Payment, Apple Pay, Google Pay or PayPal. Our goal is to provide a seamless shopping experience, allowing you to choose the payment method that best suits your needs. Whether you're shopping for adorable newborn outfits or stylish infant clothing, you can rest assured that your payment information is handled with the utmost security and privacy.

Yes, you can purchase gift cards for Wee Clothing. Our gift cards are a perfect choice for baby showers, birthdays, or any special occasion for expecting parents. They are available in various denominations and can be easily bought through our website. Recipients can use these gift cards to shop for a wide range of high-quality newborn and infant clothing, ensuring they get exactly what they need for their little ones. To redeem a gift card, simply enter the unique code provided during checkout, and the corresponding amount will be deducted from the total order value. For any further assistance, our customer support team is always ready to help.

All orders are wrapped in tissue and tied with ribbon. A personalised message can be added to your order on request.

We strive to ensure that you receive your order as quickly as possible. Once you place your order, it will be shipped within 5 working days. This prompt shipping time allows us to carefully pack each item to ensure it arrives in perfect condition for your little one. Should you need any further assistance or have additional questions about your order, our customer service team is always here to help.

We offer efficient and cost-effective shipping options to ensure your arrives promptly. For UK orders, we use a reliable courier service with a shipping cost of £3.00. Once your order has been dispatched, you can expect delivery within 1 to 3 days. For our international customers, we ship worldwide via Royal Mail International post with a shipping cost of £8.00. Delivery times for worldwide orders typically range between 5 and 7 days after dispatch. We strive to provide timely and dependable shipping to meet your needs seamlessly.

We strive to make your shopping experience as seamless as possible. If you are placing an order within the UK, you can easily track your order. UK orders are dispatched via courier and can be fully tracked from the moment they leave us until they reach your doorstep. You will receive a tracking number in your shipping confirmation email, which you can use to follow the status of your parcel in real-time. For our international customers, orders are sent via Royal Mail. While you will not be able to track your overseas order, rest assured that you can receive a confirmation once your item has been delivered. We appreciate your understanding and are dedicated to ensuring your shopping experience is delightful and worry-free.

Yes, you can cancel your order within 14 days of placing it. To cancel your order, you can contact us via email at hello@weeclothing.co.uk, phone us on 07715 590820, or writing to us at Studio One, 2 Campion Close, Gloucester, GL4 6YQ. If the order has not yet been shipped, we will process your refund within 24 hours. Please note, if the item is already in transit, we will not be able to cancel it before it reaches you. However, once you receive the order, you can initiate a return following our return policy.

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order when you receive it, we guarantee a full refund. To qualify for a refund, please return the item(s) to us in the same condition as sent within 28 days of receipt, along with your details and the location where you purchased your item. Please note that we will not refund item(s) that have been worn. Please ask for proof of posting when returning your item(s). Without this we cannot refund any money if we do not receive the returned items. The refund will be processed once your goods are received by us.

We strive to provide the highest quality children's clothing and accessories. If you receive an item with a clear defect, we will offer a replacement and deliver it to you free of charge. Alternatively, you can request a full refund once we have received the faulty item. Our goal is to ensure your complete satisfaction with our products and service.

We pride ourselves on building strong relationships with our wholesale customers. If you are interested in selling our high-quality newborn and infant clothing products either online or in your physical store, we would love to hear from you. To initiate the process, please contact us directly through our website or email hello@weeclothing.co.uk. Our team will guide you through the wholesale application, discuss terms, and provide all necessary support to help you integrate our products into your business successfully. We are committed to ensuring a smooth and beneficial partnership for all our wholesale clients.