© 2019 by Wee Clothing

CUSTOMER CARE

 

Service as it should be

At Wee Clothing, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

PRIVACY POLICY
 

What type of information do we collect? 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. 

How do we collect information? 

​​

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. 

Why do we collect such personal information? 

​​

We collect such Non-personal and Personal Information for the following purposes: 

  To provide and operate the Services; 

  • To provide our Users with ongoing customer assistance and technical support; 

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; 

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose our site visitors' personal information? 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. 

How do we use cookies and other tracking tools? 

​​

Our website tracks personal information through the use of cookies. 

 

We use cookies on our Website. By using the website, you consent to the use of cookies.

How we use cookies

 

Our website uses cookies to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites and allows the Service or a third-party to recognise you and make your next visit easier and website more useful to you.

 

Cookies can be "persistent" or "session" cookies.

When you use and access the website, we may place a number of cookies files in your web browser.

 

We use cookies to enable certain functions of the website, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.

We use both session and persistent cookies on the website and we use different types of cookies to run the website:

- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

 

Our cookies help us:

 

  • Make our website work as you'd expect

  • Improve the speed/security of the site

  • Allow you to share pages with social networks like Facebook

  • Continuously improve our website for you

  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

 

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)

  • Collect any sensitive information (without your express permission)

  • Pass data to advertising networks

  • Pass personally identifiable data to third parties

  • Pay sales commissions

You can learn more about all the cookies we use below.

 

Granting us permission to use cookies

​​

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

 

We use cookies to make our website work including making our shopping basket and checkout work. There is no way to prevent these cookies being set other than to not use our site.

 

List of cookies we use: 

Cookie name                                           Life span                             Purpose

svSession                                                 Permanent                         Creates activities &  BI

hs                                                               Session                               Security

 

incap_ses_${Proxy- ID}_${Site-ID}        Session                               Security

incap_visid_${Proxy- ID}_${Site-ID}      Session                               Security

nlbi_{ID}                                                     Persistent cookie              Security

 

XSRF-TOKEN                                           Persistent cookie              Security

​​

Social Website Cookies

​​

So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

 

Cookies are set by: 

​​

Facebook

Twitter

Instagram

Pinterest

Etsy

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Cookies set by: Google

 

A list of the third party companies that we have partnered with who may use cookies on our website:

Google

Paypal

World Pay

Facebook

Instagram

Twitter

Pinterest

Etsy

​​

Links to other websites

 

Our website contains links to other websites.. Please note that we do not have any control over these other websites and cannot be responsible for the privacy and protection of any information which you provide whilst visiting these other websites. These websites are not governed by this privacy statement. If you use these links to leave our site, please do so with caution and ensure that you read their privacy statement.

​​

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our website.

 

For further information about managing and disabling cookies on your computer see 

www.allaboutcookies.org/manage-cookies.

​​

​​

What Data do we retain?

​​

We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 6 years. 

Transfers of Personal Information Outside the EU

​​

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

 

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.

  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request. 

  • Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. 

 

  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us:

​​

For purposes of EU data protection law, We are the data controller of your personal information. If you have any questions or concerns, you may contact us by email at you@weeclothing.co.uk or write to us at: 

Studio One, 2 Campion Close, Gloucester, GL4 6YQ, England, UK

How can site visitors' withdraw their consent?

​​

If you don’t want us to process your data anymore, please contact us by email at you@weeclothing.co.uk or write to us at: Studio One, 2 Campion Close, GL4 6YQ, Gloucester, England, UK.

Privacy policy updates

​​

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.