Sometimes we may anonymise personal information so that you can no longer be identified from it and use this for our own purposes. In addition, sometimes we may use some of your personal information together with other people’s personal information to give us statistical information for our own purposes.  Because this is grouped together wither other personal information and you are not identifiable from that combined data we are able to use this.  

​

Under data protection laws we can only use your personal information for the purposes  we have told you about, unless we consider that the new purpose is compatible with the purpose(s) which we told you about.   If we want to use your personal information for a different purpose which we do not think is compatible with the purpose(s) which we told you about then we will contact you to explain this and what legal reason is in place to allow us to do this. 

​

5. Details of how we collect personal information and special information

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

All direct payment gateways offered by us and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

​

We collect such Non-personal and Personal Information for the following purposes:

​

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

​

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

Identity Information,][Contact Information,][Payment Information,][Transaction Information,][Survey Information,][Marketing Information,] [Special Information;] [OTHERS] directly from you when you [fill out a form, survey or questionnaire,][purchase goods, services and/or digital content from us,][contact us by e-mail, telephone, in writing or otherwise].  This includes the personal information which you provide to us when you [subscribe to our mailing list][enter a competition or survey]. 

​

We may receive some of your personal information from third parties or publicly available sources.  This includes: 

 

(a)   Contact Information and Payment Information from our selected third-party suppliers, such as WIX.com, PAYPAL;

 

(b)   Identity Information and Contact Information from publicly available sources such as Companies House

 

(c)   Website, Device and Technical Information from third parties such as analytics providers (like Google); 

 

We may also receive Website, Device and Technical Information automatically from technologies such as cookies which are installed on our website.  To find out more about these please see our cookie policy which is available [here].

 

6: Details about who personal Information may be shared with

 

We may need to share your personal information with other organisations or people.  These organisations include: 

 

(a) Other companies in our group (who may might act as joint data controllers or as data processors on our behalf) and who [describe the services they provide which require them to have access to personal information, e.g. IT services, or describe the reasons it may be shared with them, e.g. for management reporting.

 

(b) Third parties who are not part of our group.  These may include: 

 

Suppliers: such as IT support services, payment providers, administration providers, marketing agencies who are based in United Kingdom; 

 

Government bodies and regulatory bodies: such as HMRC, fraud prevention agencies who are based in United Kingdom;

 

Our advisors: such as lawyers, accountants, auditors, insurance companies [who are based in United Kingdom;

 

Our bankers who are based in United Kingdom;

 

Credit Reference Agencies who are based in United Kingdom;

 

E-mail platforms who are based in United Kingdom;

 

Website cloud based web development provider based in Israel.

 

any organisations which propose to purchase our business and assets in which case we may disclose your personal information to the potential purchaser. 

​

Depending on the circumstances, the organisations or people who we share your personal information with will be acting as either Data Processors or Data Controllers.  Where we share your personal information with a Data Processor we will ensure that we have in place contracts, which set out the responsibilities and obligations of us and them, including in respect of security of personal information.  

 

We do not sell or trade any of the personal information which you have provided to us.

 

7. Details about transfers to countries outside of the EEA

 

If any transfer of personal information by us will mean that your personal information is transferred outside of the EEA then we will ensure that safeguards are in place to ensure that a similar degree of protection is given to your personal information, as is given to it within the EEA and that the transfer is made in compliance with data protection laws (including where relevant any exceptions to the general rules on transferring personal information outside of the EEA which are available to us – these are known as ‘derogations’ under  data protection laws).  We may need to transfer personal information outside of the EEA [to other organisations within our group or] [to the third parties listed above in section 6 who may be located outside of the EEA.]

 

The safeguards set out in data protection laws for transferring personal information outside of the EEA include: 

 

(a) where the transfer is to a country or territory which the EU Commission has approved as ensuring an adequate level of protection;

 

(b) where personal information is transferred to another organisation within our group, under an agreement covering this situation which is known as “binding corporate rules”; 

 

(c) having in place a standard set of clauses which have been approved by the EU Commission; 

 

(d) compliance with an approved code of conduct by a relevant data protection supervisory authority (in the UK, this is the Information Commissioner’s Office (ICO); 

 

(e) certification with an approved certification mechanism; 

 

(f) where the EU Commission has approved specific arrangements in respect of certain countries, such as the US Privacy Shield, in relation to organisations which have signed up to it in the USA.]

 

8. Details about how long we will hold your personal information

 

We will only hold your personal data for as long as is necessary.  How long is necessary will depend upon the purposes for which we collected the personal information (see section 4 above) and whether we are under any legal obligation to keep the personal information (such as in relation to accounting or auditing records or for tax reasons).  We may also need to keep personal information in case of any legal claims including in relation to any guarantees or warranties which we have provided with the goods.

 

We have set out above the details of our retention periods for different types of data. You can find them in in section 2 [and also in section 3].

 

9. Automated decision making 

​

‘Automated decision making’ is where a decision is automatically made without any human involvement.  Under data protection laws, this includes profiling. ‘Profiling’ is the automated processing of personal data to evaluate or analyse certain personal aspects of a person (such as their behaviour, characteristics, interests and preferences).

 

Data protection laws place restrictions upon us if we carry out automated decision making (including profiling) which produces a legal effect or similarly significant effect on you. 

​

We do carry out automated decision making (including profiling) which produces a legal effect or similarly significant effect on you.  If we do decide to do this then we will notify you and we will inform you of the legal reason we are able to do this. 

 

10. YOUR RIGHTS UNDER DATA PROTECTION LAW

​

Under data protection laws you have certain rights in relation to your personal information, as follows:

 

Right to request access: (this is often called ‘subject access’).  This is the right to obtain from us a copy of the personal information which we hold about you. We must also provide you with certain other information in response to these requests to help you understand how your personal information is being used. 

 

Right to correction: this is the right to request that any incorrect personal data is corrected and that any incomplete personal data is completed. 

 

Right to erasure: (this is often called the “right to be forgotten”). This right only applies in certain circumstances.  Where it does apply, you have the right to request us to erase all of your personal information. 

 

Right to restrict processing: this right only applies in certain circumstances.  Where it does apply, you have the right to request us to restrict the processing of your personal information. 

 

Right to data portability: this right allows you to request us to transfer your personal information to someone else. 

 

Right to object: you have the right to object to us processing your personal information for direct marketing purposes.  You also have the right to object to us processing personal information where our legal reason for doing so is the Legitimate Interests Reason (see section 4 above) and there is something about your particular situation which means that you want to object to us processing your personal information.  In certain circumstances you have the right to object to processing where such processing consists of profiling (including profiling for direct marketing). 

 

In addition to the rights set out in the section above, where we rely on consent as the legal reason for using your personal information, you have the right to withdraw your consent.  Further details about this are set out in section 4.

 

 

If you want to exercise any of the above rights in relation to your personal information, please contact us using the details set out at the beginning of this notice.  If you do make a request then please note:

 

(a) we may need certain information from you so that we can verify your identity;

​

(b) we do not charge a fee for exercising your rights unless your request is unfounded or excessive; and

 

(c) if your request is unfounded or excessive then we may refuse to deal with your request. 

 

11. Marketing

​

You may receive marketing from us about similar goods and services, where either you have consented to this, or we have another legal reason by which we can contact you for marketing purposes. 

 

However, we will give you the opportunity to manage how or if we market to you. In any e-mail which we send to you, we provide a link to either unsubscribe or opt-out, or to change your marketing preferences. If you have an account with us, you can login to your account and manage your preferences there too. To change your marketing preferences, and/or to request that we stop processing your personal information for marketing purposes , you can always contact us on the details set out at the beginning of this notice. 

 

If you do request that we stop marketing to you, this will not prevent us from sending communications to you which are not to do with marketing (for example in relation to goods which you have purchased from us).

 

We do not pass your personal information on to any third parties for marketing purposes. 

 

12. Complaints

​

If you are unhappy about the way that we have handled or used your personal information, you have the right to complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO).  Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position.  You can contact us using the details set out at the beginning of this privacy notice. 

 

13. Third Party Websites

​

Our website may contain links to third party websites.  If you click and follow those links then these will take you to the third party website.  Those third party websites may collect personal information from you and you will need to check their privacy notices to understand how your personal information is collected and used by them.

​

These terms and conditions are effective from 17th July 2024​